Shipping and tracking

When will my order ship?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Weekend and holiday orders are processed the next business day. You get a confirmation email when you order and a shipping email with tracking once it ships.

How much is shipping and how long does it take?

Standard shipping takes 5–7 business days after your order ships. The rate is calculated at checkout from your order's weight and destination, and any free-shipping promotion is shown there before you pay. We ship with USPS, UPS and FedEx.

Do you ship internationally?

Not yet — we ship within the United States only. Some products or methods can't go to P.O. boxes; contact us before ordering if you're unsure about your address.

How do I track my order?

Use the tracking link in your shipping email, or — if you checked out with an account — see every order at josemadridsalsa.com/account/orders. Tracking can take 24–48 hours to become active after the order ships.

My tracking says delivered, but I don't have it

1. Check with neighbors or anyone in your household who may have accepted it.
2. Look around your delivery spot for a place the carrier may have left it.
3. Contact the carrier with your tracking number.
4. Still missing? Email mike@josemadridsalsa.com and we'll help.

My package arrived damaged

Take photos of the packaging and the product and email mike@josemadridsalsa.com right away. We'll work with you and the carrier, and replace or refund lost packages as appropriate.

Can I change my shipping address?

Contact us immediately — we can update it before the order ships, but not after. Once shipped, you may be able to request a change with the carrier using your tracking number.

Full policy: Shipping Policy.